文稿:平民
翻译:Darren
编辑:Tiffany
7月31日卫生部消息，老年护理专员将在未来6个月内到位，而不是像先前所指出的那样在12个月内到位。设立老年护理专员的进展下个月将开始招聘一名老年护理专员，以确保加强对新西兰老年护理部门的监督。该部门负责支持大量且往往脆弱的人口。虽然大多数人能够获得高质量的护理，但有些情况的护理工作还很不完善，这是一个确定需要改进的领域的机会。 老年人事务部长兼卫生部副部长Ayesha Verrall博士说:”一些报告查明了该部门的问题，从投诉过程的复杂性，到对提出问题所产生的影响感到恐惧，以及家庭和社区支助提供者提供的服务缺乏可见性”。Ayesha Verrall说：”老年护理专员将在未来6个月内到位，履行我们的宣言承诺，让老年人、他们的朋友和老年人对服务的质量和安全更有信心。2020/21年，卫生及伤残专员及宣传处共接获259宗有关老人院护理的投诉，以及147宗有关家庭及社区支持服务的投诉。沟通问题是最常见的主题，包括未能与家人有效沟通。护理和治疗问题不足也是最常见的关切之一。目前确保该行业质量和安全的系统是零散的，获得帮助的导航服务可能很复杂。这种脱节使得那些想投诉老年护理的人很难直言不讳，被倾听，并得到及时的回应。老年护理专员将积极为整个行业的系统性变革提供领导和倡导，并成为解决投诉的知名人物。新职位将由卫生及残疾事务专员办公室担任。理想情况下，担任这一职务的合适人选将深刻了解老年护理服务和消费者的经验。老年护理服务包括需求评估、康复、家庭和社区支持服务、照顾者支助和老年寄宿护理等功能。我们需要确保新西兰老年人获得一致、高质量的护理，这种护理在文化上适合所有人，尤其是我们的毛利人和太平洋社区”。 我国人口老龄化，预计到2034年，新西兰65岁及65岁以上的人口将达到120万。虽然许多老年人活得更健康，但老年护理服务的需求也有望增加。Ayesha Verrall说：老年护理专员对于改善老年护理系统，为依赖这种帮助的人和最亲近的人的福祉至关重要。有关预约过程的更多信息，可在 https://dpmc.govt.nz/publications/appointments-process· 政府在今后四个财政年度拨款810万$，设立老年护理专员职位，并持续运作。· 这包括为卫生部处理其他投诉提供一些资金。· 该职位将由卫生和残疾事务专员担任副专员，并涵盖： o 战略监督和加强部门领导，与其他机构合作，推动质量改进o 关于老年护理部门新出现的问题和专题改进的报告o 增强版代表老年消费者及其消费者，支持政府对特蒂里蒂奥怀坦吉的承诺。
News from the Ministry of Health on July 31，The Aged Care Commissioner will be in place within the next 6 months, not 12 months as earlier indicated. Progress in establishment of Aged Care CommissionerRecruitment for an Aged Care Commissioner will start next month, to ensure greater oversight of New Zealand’s aged care sector.“This sector is responsible for supporting a large and often vulnerable population. While most people are able to access quality care, there have been cases where that care has fallen short, and this is an opportunity to identify areas for improvement,” said Minister for Seniors and Associate Minister of Health Dr Ayesha Verrall.“Several reports have identified issues in the sector, ranging from the complexity of the complaints process, to feeling fearful of the repercussions from raising issues, and the lack of visibility around service provided by home and community support providers.“The Aged Care Commissioner will be in place within the next 6 months, delivering on our manifesto commitment and giving older people, their friends and whānau greater confidence in the quality and safety of services,” Ayesha Verrall said.In 2020/21, the Health and Disability Commissioner and the Advocacy Service received 259 complaints about aged residential care, and 147 complaints about home and community support services. Communication issues were the most common theme, including failure to communicate effectively with family. Inadequate care and treatment issues were also among the most common concerns raised.“The current system to ensure quality and safety in the sector is fragmented, and it can be complicated navigating services to get help. This disconnect has made it difficult for those who want to make a complaint about aged care to speak up, be heard, and receive a timely response.“The Aged Care Commissioner will proactively provide leadership and advocacy for systemic change across the entire sector, and be a recognisable figure for resolving complaints,” Ayesha Verrall said.The new role will sit within the Health and Disability Commissioner’s office.“The right person for this role will ideally have a deep understanding of aged care services and consumers’ experiences.“Aged care services include functions such as needs assessment, rehabilitation, home and community support services, support for carers, and aged residential care.“We need to make sure older New Zealanders experience consistent, quality care that’s culturally appropriate for everyone, particularly our Māori and Pacific communities.“Our country has an ageing population, and it is projected that by 2034 there will be 1.2 million people in New Zealand aged 65 and over. Although many older people are living healthier for longer, demand for aged care services is also expected to increase.“The Aged Care Commissioner will be critical to improving the aged care system for the wellbeing of those reliant on this help, and those closest to them,” said Ayesha Verrall.More information about the process for appointments can be found at https://dpmc.govt.nz/publications/appointments-process · The Government has allocated $8.1 million over the next four financial years for the creation of the Aged Care Commissioner role and its ongoing operation.· This includes some funding for the Ministry’s HealthCERT, to handle additional complaints.· The role will sit under the Health and Disability Commissioner, as a Deputy Commissioner and cover: o Strategic oversight and stronger sector leadership to drive quality improvement in collaboration with other agencieso Report on emerging issues and thematic improvements in the aged care sectoro Enhanced advocacy on behalf of older consumers and their whānau and support the Government’s commitment to Te Tiriti o Waitangi.
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